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CUSTOMER SERVICE

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CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: info@cashfranklin.com

 

or, fill in our contact form:

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FAQ

01

I’ve found the item I want but can’t select my size.

 

If you're unable to select a size, we don't have it in stock at the moment. Please check back as we re-stock sold out items often. You can also call or email us with your request and we'll get on it asap.

03

Has my order been sent yet?

 

Once your order is processed and shipped you will receive an email from Cash Franklin with the details. If you don't receive an email within two days of your purchase, please let us know. 

05

Part of my order is missing.

 

If you have more than one tracking number for your order, please check that all of them have arrived. If you are still missing something please contact us right away!  

07

What payment types do you accept? 

 

Visa, Mastercard, American Express, Paypal,

Apple Pay. 

09

Delivery - How much is it and how long does it take?

 

Our shipping cost varies. We process orders as they come in and do our best to ship the same day. However shipping times may vary depending on weather and other factors out of our control. If you haven't received your order within 2 weeks of purchasing, please contact us. 

02

 

Can you give me more information about an item?

Absolutely! Please contact us with your questions! We love questions!

04

Can I track my order?

 

Yes! Please do! Your tracking number will be emailed to you once we ship your item. 

06

You’ve sent me the wrong items.

 

Please call us. We will need more information about your order to straighten out the mixup! 

08

Is it safe to order online?

 

Ordering online from Cash Franklin is safe and secure. We do not store your payment information. We do not share or sell your personal information. We consider it a privilege to do business with you and at Cash Franklin, we're all about respect! 

10

What is your return policy? 

We will accept unworn, unused items within 7 days of the delivery date. 

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